Terms and Conditions for UK Towing Solutions Ltd.
Welcome to UK Towing Solutions Ltd. These terms and conditions outline the rules and regulations for the use of our roadside assistance and vehicle recovery services. By accessing or using our services, you accept and agree to be bound by these terms. If you disagree with any part of the terms, you may not access our services.
1. Services Provided
UK Towing Solutions Ltd. provides a range of roadside assistance and vehicle recovery services, including but not limited to:
- 24/7 Car Towing
- Breakdown Recovery
- Vehicle Transport
- Accident Recovery
- Jump Starts
- Fuel Delivery
- Flat Tyre Changes
Availability of specific services may vary based on location, vehicle type, and current operational capacity.
2. Service Eligibility
Our services are available to individuals and entities within our operational areas. By requesting a service, you confirm that you are the legal owner or have explicit permission from the legal owner of the vehicle requiring assistance. You must also possess valid identification and proof of vehicle ownership or entitlement upon request.
3. Pricing and Payment
Service charges are determined based on the type of service, distance, time of day, and any additional complexities.
- Quotation: We will provide an estimated quote for services prior to dispatch, whenever feasible. This quote may be subject to adjustment if unforeseen circumstances or additional services are required.
- Payment: Payment is due upon completion of the service. We accept various payment methods, including major credit/debit cards and cash. Details will be provided at the time of service agreement.
- Cancellation: Cancellations made after a dispatch has occurred may incur a cancellation fee to cover operational costs.
4. Customer Responsibilities
As a customer of UK Towing Solutions Ltd., you agree to:
- Provide accurate and complete information regarding your location, vehicle, and the nature of the issue.
- Ensure the vehicle is accessible and safe for our operatives to work on.
- Remove any valuables or personal belongings from the vehicle before towing or transport. We are not responsible for lost or damaged items left in the vehicle.
- Cooperate with our operatives and follow their instructions for your safety and the efficient delivery of service.
- Be present at the scene, or arrange for an authorised representative to be present, during the service unless explicitly agreed otherwise.
5. Limitation of Liability
While UK Towing Solutions Ltd. takes every precaution to ensure the safe and proper handling of your vehicle, we shall not be liable for:
- Pre-existing damage to your vehicle not disclosed or visible prior to service.
- Consequential or indirect damages, including but not limited to loss of income, loss of use, or other incidental damages arising from service delays or failures.
- Damage caused by adverse weather conditions, road hazards, or unsafe environments beyond our control.
- Delays or inability to provide service due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or civil unrest.
Our liability for any direct damages shall be limited to the cost of the service provided.
6. Vehicle Condition and Safety
It is your responsibility to ensure your vehicle is safe to be towed or transported, and that all necessary safety precautions, such as engaging the parking brake and ensuring the steering is unlocked, are taken. Our operatives may refuse service if they deem the vehicle or location unsafe for recovery.
7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to Terms
UK Towing Solutions Ltd. reserves the right to modify or replace these terms and conditions at any time. We will indicate any changes by updating the "Last Updated" date at the top of this document (note: for this exercise, no date is present). Your continued use of our services after any such changes constitutes your acceptance of the new terms and conditions.
9. Contact Information
If you have any questions about these Terms and Conditions, you can contact us:
- By mail: 14 Regent Street, Westminster, London, Greater London, SW1Y 4PE, UK