Privacy Policy for UK Towing Solutions Ltd.
UK Towing Solutions Ltd. is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our roadside assistance and vehicle recovery services, or interact with our online platform. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect various types of information in connection with the services we provide, which include 24/7 Car Towing, Breakdown Recovery, Vehicle Transport, Accident Recovery, Jump Starts, Fuel Delivery, and Flat Tyre Changes.
- Personal Identification Information: This may include your name, phone number, email address, and physical address when you contact us for services or create an account on our platform.
- Vehicle Information: Details about your vehicle, such as make, model, registration number, and current location.
- Location Data: When you request roadside assistance, we collect precise or approximate location information of your vehicle to provide timely service.
- Payment Information: If you make payments for our services, we may collect payment card details or other financial information. This data is processed securely by third-party payment processors.
- Communication Data: Records of your communications with us, including phone calls, emails, and messages exchanged through our online platform, for service quality assurance and dispute resolution.
- Usage Data: Information about how you interact with our online platform, such as IP address, browser type, pages viewed, and time spent on our site. This is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To deliver the requested roadside assistance and vehicle recovery services, including dispatching support vehicles and personnel.
- Service Improvement: To understand service usage, diagnose problems, and improve the quality, safety, and efficiency of our operations and online platform.
- Communication: To communicate with you regarding your service requests, provide updates, respond to your inquiries, and send service-related notifications.
- Billing and Payments: To process payments for services rendered and manage billing.
- Legal and Safety: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of UK Towing Solutions Ltd., our customers, or others.
- Marketing (with consent): To send you promotional materials about our services, offers, or news, where you have provided explicit consent. You can opt-out at any time.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Third-party companies or individuals that perform services on our behalf, such as payment processing, IT support, or analytics, under strict confidentiality agreements.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Emergency Situations: In situations involving potential threats to the physical safety of any person, or as required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.
Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Cookies
Our online platform uses cookies to improve your browsing experience and for analytical purposes. Cookies are small data files stored on your device that help us understand how you use our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
UK Towing Solutions Ltd.
14 Regent Street
Westminster, London
Greater London, SW1Y 4PE
United Kingdom